Return & Exchange Policy (For Orders Within India)
We are committed to ensuring your shopping experience is smooth. If you need assistance with size, fabric, or any product details, feel free to reach out via email or WhatsApp.
We accept returns or exchanges for products (excluding innerwear and socks) that meet the following conditions:
- The item must be unused, unwashed, unaltered, undamaged, and must have all original tags intact.
- The request must be raised within 7 days from the date the product was delivered.
Important Instructions:
- To initiate a return/exchange, please email us at support@TheVakna.com within 7 days of receiving your order.
- We can arrange a reverse pickup at an additional cost of INR 199. Alternatively, you may send the product back to us once your return request is approved via email.
Return Address:
The Vakna,
Below: Sunder Book Depot,
Main Bazar, Kotkhai,
Himachal Pradesh, PIN – 171202
Contact: +91 7807035323
- Please note that each product is eligible for only one exchange. An item once exchanged is not eligible for another exchange or return.
- Sale items are non-returnable and non-exchangeable.
Return & Exchange Policy (For International Orders)
Currently, we do not accept any returns or exchanges for international orders. For clarity on sizing, fabric, or other specifications, kindly get in touch before placing your order.
Refund & Exchange Terms
- Refunds will be processed only after the returned product has passed a quality check, confirming it is unused and in its original condition.
- Each order is eligible for only one exchange.
Return Process – Step by Step
In case you need to return an item, here’s how:
Step 1: Ensure the item is unused, unwashed, and has all tags intact.
Step 2: Send an email to support@TheVakna.com mentioning your order number and reason for return in the subject line. Please note, the request must be made within 7 days of delivery.
Step 3: Wait for a confirmation from our team. It may take up to 3 working days for us to respond.
Step 4: Once approved, you may either:
- Ship the product to us directly, or
- Opt for our reverse pickup service (INR 199 applicable).
Shipping Address:
The Vakna,
Below: Sunder Book Depot,
Main Bazar, Kotkhai,
Himachal Pradesh, PIN – 171202
Contact: +91 7807035323
Step 5: After receiving and verifying the product, we will initiate your refund or exchange. Details will be shared via email.